Charges & refunds

Top tips for managing charges and refunds

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My credit card appears to have been charged by MYOB

There are no setup or cancellation fees. There's just a transaction fee that will apply to all payments made online.

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I have received a chargeback notification

If one of your customers disputes a payment that’s appeared on their bank statement, we’ll send you an email with details of the dispute. You’ll need to reply to the email with proof that you supplied the goods or services as was expected and agreed to. The customer’s bank will then review the documentation to determine if a chargeback is required.

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How do I create an additional charge? 

There's currently no automated option to include surcharges on invoices paid.

 

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How do I protect my business from fraud?

There are a few things to look out for to protect your business and minimise the risk of customer disputes and chargebacks.

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Technical support

Our developers can be reached here with any technical questions you have

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